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Guide to Ordering

Borrow Ordering Guide & Costing

Welcome

Getting started with Borrow by Huskee is easy and has low upfront costs. Your main decision points when considering what to purchase are:

1. The target service percentage you would like to achieve (eg. 10% - 100% of takeaway orders).

2. Your current daily trade volume.


If you need a large quantity of cups for an event, implementation or project, please reach out to our team for assistance with a quote and planning at sales@huskee.co.

Starting costs / Cup Deposit

There is a refundable deposit required when you first order cups. This is to ensure venues are borrowing cups to customers via the app and not operating on a honesty model. To order your first cups, click SHOP and select the configuration of size(s) and quantity of cups that you need to get started.


We offer configurations of 50, 100, 150, 200 or 300 cups.


All cups have the same base price of $3.00. However, if you do not need lids, here is the breakdown of costs:
• $2.00 - cup
• $1.00 - lid

Understanding the Service Models

There are two ways in which we deliver the borrow by Huskee program to venues. It is important to understand these models, as this determines the ongoing service costs and how to pay.


Full-Service Model: The full service model is applicable in areas where Huskee has an established wash hub service. This allows venues to simply serve without washing Borrow cups. Borrow cups are collected from collection points by our team and washed offsite. Your venue simply focuses on service and reorders cups as needed.


Return-to-Venue Model: This model is applicable anywhere, and customers return their used Borrow cups to any available venue. The venue collects the cups and washes them with their other serviceware.


WashHub Locations
Our first washhub location is in St. Peters, Sydney, Australia

Ongoing Service Costs

An important difference of Borrow by Huskee to other reuse service models is that there are no monthly subscription fees. You simply pay for what you use!


Here is the breakdown of the service fees

System Cost - $0.10 per use + GST
• Applicable in all service models (Return-to-Venue; Full-Service)
• Covers costs associated with app development, backend dashboards, data management and capture, Huskee service staff support, etc.

Service Cost - $0.10 per use + GST
• Applicable if venue is using Full-Service model (washing)
• Covers costs associated with offsite washing and reverse logistics services where applicable


Cost Summary by Model
• Full-Service Model - $0.20 per use + GST
• Return-to-Venue Model - $0.10 per use + GST

Reordering Borrow cups

Reordering Borrow cups is a similar experience to single-use cups that you are already used to. Simply order boxes or tubs of cups when you need them.


This is how reordering works:


Full-Service Model: When you reorder tubs of Borrow cups, you pay $0.20 per cup upfront to have clean cups delivered e.g. $10 for 50 cups. You do not continue to pay the cup deposit.

Return-to-Venue Model: Venues are invoiced monthly the system costs of cups returned to the venue ($0.10), which will be debited from your account. You will receive a tax invoice to confirm this charge.

How your cup inventory is managed:


• Each time a customer borrows a cup from your venue, we owe you a cup. You are credited to your account $3.00 to offset your next cup order.
• Each time you receive a cup through a Return-to-Venue Model, a $3.00 credit is removed from your account as you have received a cup back into your inventory.

Venues will need to reorder cups even when running the perfect reuse system for any of the following reasons:

• Customers don’t return their Borrow cup
• Borrow cups are returned to another venue or smart bin
• Cups become damaged or need to be retired
• You have lost cups
• You need more cups in your inventory as more customers are borrowing

Here is the important information you need to know:
• You will never be charged for customer cups borrowed and verified using the Borrow App. Customers are responsible for this loss and are charged the $3.00 replacement cost.

• Cups returned to other collection points are credited to your account
• Damaged cups are returned to us and credited to replace at no cost to you
• Any lost/unverified cups from the system are charged at $3.00 to restock

Optional and Additional Costs

Smart Bins
Smart Bins are a great addition to the program that can be used in either service model. There are some key advantages of using a Smart Bin as a collection point:

• Allows a collection point that doesn’t require app use
• Bins do not allow cross-contamination of other waste streams (only reusables accepted)
• Provides a visual and engaging experience
• Simple to set up, fully maintained by Huskee


Smart Bins can be rented from Huskee for $50/month.
Simply contact us at borrow@huskee.co to arrange.

[link to Smartbin showcase doc for further information]


Shipping/freight costs

• Return-to-Venue model: Shipping costs to send cups to you will be applied
• Full Service model: Shipping and delivery costs are included in the service.

Huskee Takeaway Containers
Huskee containers are also available and can be added to your reuse offerings to eliminate this single-use packaging as part of your sustainability efforts.

If you are interested in implementing containers into your system, please reach out to us at sales@huskee.co

Packaging Configurations

Simply jump into the Shop to see the configurations that best suit your needs.

Terms and Conditions of using Huskee Products and Assets

TBD
Note: Prices on this page are in AU. Pricing may be different in regions outside Australia.

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We acknowledge the Traditional Custodians of the land where we founded Huskee, the Garigal and Cammeraygal People. We pay our respects to all First Nations Elders - past and present.

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